Thank you for visiting and shopping at Harrow London. Following are the terms and conditions that constitute our Shipping Policy.

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1. Domestic Shipping Only

Currently, we only ship to addresses within Japan. We do not offer international shipping at this time. Please refrain from ordering our product from overseas at this time. We will cancel any orders that has a shipping address outside of Japan.

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2. Shipment Processing Time

All orders are processed within [1-3] business days (excluding weekends and holidays). If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.

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3. Shipping Rates & Delivery Estimates　

Shipping charges for your order will be calculated and displayed at checkout. Standard Shipping: 1600yen flat rate Estimated delivery time: [1-3] business days after the shipment is processed. Please note: Delivery to [Hokkaido, Okinawa, and isolated islands] may take longer than the estimated time.

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4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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5. Carrier

We primarily use Yamato Transport, and Japan Post for all our deliveries to ensure your items arrive safely and on time.

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6. Packaging for Leather Products

To preserve the quality and shape of your leather bags, we take extra care in packaging. Items are packed with [protective stuffing and moisture-absorbent materials] and shipped in sturdy boxes to prevent crushing or scratches during transit.

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7. Damages

[Your Store Name] is not liable for any products damaged or lost during shipping if it is due to the carrier's handling. However, your satisfaction is our priority. If you received your order damaged, please contact the shipment carrier to file a claim and notify our customer support team at [Your Email Address] within [3] days of delivery with photos of the damaged item and packaging.

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8. Undeliverable Packages

In the event that a package is returned to us due to an incorrect address provided by the customer or failure to receive the package, the customer will be responsible for any additional shipping fees to resend the item.

Return & Refund Policy

1. Eligibility for Returns

Customers may request a return or exchange within 7/14 days after receiving the product if:

• The item is defective or damaged upon arrival

• The wrong item was delivered

• The product has a major manufacturing fault

To be eligible for a return, the item must:

• Be unused and in its original condition

• Include original packaging, tags, and accessories

• Not show signs of wear, damage, or misuse by the customer

Because leather is a natural material, slight differences in colour, texture, wrinkles, or markings are not considered defects.

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2. Non-Returnable Items

We cannot accept returns or refunds for:

• Used or damaged items caused by the customer

• Items returned without original packaging

• Customized or made-to-order products

• Sale or clearance items unless defective

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3. Return Procedure

To request a return or exchange, please contact us within 7/14 days of delivery with:

• Your order number

• Your name

• Photos of the product if damaged or defective

Please contact us through our website contact form or customer support email.

After reviewing your request, we will provide return instructions.

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4. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method

• Processing time may vary depending on the payment provider

• Shipping fees are generally non-refundable unless the return is due to our error

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5. Return Shipping Costs

• If the product is defective, damaged, or incorrectly shipped, we will cover the return shipping cost.

• For customer convenience returns, the customer is responsible for return shipping fees.

6. Order Cancellation

Orders may only be cancelled before shipment. Once an order has been shipped, cancellation is not possible and the normal return procedure will apply.

7. Important Notice for Customers in Japan

This refund policy complies with general Japanese e-commerce practices. Under Japanese law, cooling-off periods generally do not apply to online shopping sales.

8. Contact Information

If you have any questions regarding returns or refunds, please contact us through our website contact page or customer support email.

You should also add your:

• Name

• Contact email

• Address in Japan