​​Refunds and Returns

Thank you for shopping with us. We want our customers in Japan to be satisfied with their purchase. Please read the following refund and return policy carefully before placing an order.

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1. Eligibility for Returns

Customers may request a return or exchange within 7/14 days after receiving the product if:

• The item is defective or damaged upon arrival

• The wrong item was delivered

• The product has a major manufacturing fault

To be eligible for a return, the item must:

• Be unused and in its original condition

• Include original packaging, tags, and accessories

• Not show signs of wear, damage, or misuse by the customer

Because leather is a natural material, slight differences in colour, texture, wrinkles, or markings are not considered defects.

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2. Non-Returnable Items

We cannot accept returns or refunds for:

• Used or damaged items caused by the customer

• Items returned without original packaging

• Customized or made-to-order products

• Sale or clearance items unless defective

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3. Return Procedure

To request a return or exchange, please contact us within 7/14 days of delivery with:

• Your order number

• Your name

• Photos of the product if damaged or defective

Please contact us through our website contact form or customer support email.

After reviewing your request, we will provide return instructions.

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4. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method

• Processing time may vary depending on the payment provider

• Shipping fees are generally non-refundable unless the return is due to our error

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5. Return Shipping Costs

• If the product is defective, damaged, or incorrectly shipped, we will cover the return shipping cost.

• For customer convenience returns, the customer is responsible for return shipping fees.

 

6. Order Cancellation

Orders may only be cancelled before shipment. Once an order has been shipped, cancellation is not possible and the normal return procedure will apply.

 

7. Important Notice for Customers in Japan

This refund policy complies with general Japanese e-commerce practices. Under Japanese law, cooling-off periods generally do not apply to online shopping sales.

 

8. Contact Information

If you have any questions regarding returns or refunds, please contact us through our website contact page or customer support email.

You should also add your:

• Name

• Contact email

• Address in Japan