Shipping Policy
Shipping Policy
Thank you for visiting and shopping at Harrow London. Following are the terms and conditions that constitute our Shipping Policy.
1. Domestic Shipping Only
Currently, we only ship to addresses within Japan. We do not offer international shipping at this time. Please refrain from ordering our product from overseas at this time. We will cancel any orders that has a shipping address outside of Japan.
2. Shipment Processing Time
All orders are processed within [1-3] business days (excluding weekends and holidays).
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: 1600yen flat rate
Estimated delivery time: [1-3] business days after the shipment is processed.
Please note: Delivery to [Hokkaido, Okinawa, and isolated islands] may take longer than the estimated time.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Carrier
We primarily use Yamato Transport, and Japan Post for all our deliveries to ensure your items arrive safely and on time.
6. Packaging for Leather Products
To preserve the quality and shape of your leather bags, we take extra care in packaging. Items are packed with [protective stuffing and moisture-absorbent materials] and shipped in sturdy boxes to prevent crushing or scratches during transit.
7. Damages
[Your Store Name] is not liable for any products damaged or lost during shipping if it is due to the carrier's handling. However, your satisfaction is our priority. If you received your order damaged, please contact the shipment carrier to file a claim and notify our customer support team at [Your Email Address] within [3] days of delivery with photos of the damaged item and packaging.
8. Undeliverable Packages
In the event that a package is returned to us due to an incorrect address provided by the customer or failure to receive the package, the customer will be responsible for any additional shipping fees to resend the item.